Providing support and advocacy from start to finish
In-house claims team
Our dedicated focus on claims has always been a key differentiator for ATP. We have an in-house claims team dedicated to guiding insureds through every stage of the claims process — and ensuring each claim receives a fair, timely and comprehensive review.
How to report a claim
All claims regardless of severity or location should be reported to Athens Administrators, ATP’s third-party claims administrator.
Notices that do not require action (“incident reports”) should be clearly marked “REPORT ONLY.”
The Athens Claims Intake Center will review all claims notices upon receipt and assign to the claims handling office.
A claim acknowledgment will then be transmitted to the designated individual, advising of the Athens claim number and adjuster assigned to the claim.
If after hours emergency claims service is required, please advise the call center agent who will advise Athens to dispatch an on-site adjuster.